Client Service Commitment

Client Service Commitment

Good afternoon,

I write to you following another volatile and challenging week for global equity markets. It is business as usual here at Majedie.

The Investment team here have collective experience of over 300 years and have managed portfolios through several market slumps and economic recessions. Whilst nobody can be certain how this will eventually play out, we do remain acutely focused on our long-term aim: making money for our clients, responsibly. We believe that markets are already throwing up enticing opportunities for long-term investors, while equally cognisant that new opportunities may arise over the next few weeks and months, as risk models adjust and wider deleveraging ensues – just as we saw during the 2008-09 Financial Crisis and in previous episodes too.

Over the past fortnight Rob Harris (CEO) and James de Uphaugh (CIO) have written to you with their perspectives on current market conditions but during this period we are of course very keen to keep you in personal touch with what we are thinking and doing, above and beyond our written materials. Whilst face-to-face meetings may be difficult to achieve, our key message is that we are here for you.

As a valued client of Majedie, we are happy to diarise as many video and conference calls as you would find helpful. This is our client service commitment.

Please email your Client Director in the first instance, copying in We will sort out the arrangements with you, add it to your diary and send you the dial-in details. Just tell us who you would like to speak with, and leave the rest to us.

Equity markets are dislocated at a time when many of us are also likely to experience dislocated working patterns. I would like to reassure you that we have deployed tried and tested technology to ensure that, if necessary, we can all work seamlessly from different locations whilst also observing the highest compliance and cyber security standards.


Email sent to clients 13 March 2020